FAQ
Find answers to our most frequently asked questions.
Have a question? Here are answers to frequently asked questions.
How long does it take to receive my order?
We prepare every order with the utmost care before shipping. Processing usually takes 1 to 3 business days .
Because we work with exclusive drops, delivery times may be longer than you're used to. It typically ranges from 5 to 14 business days , depending on your location.
We can't wait for you to get your hands on your beautiful new jewelry! ✨
Can I wear my jewelry all day, every day?
Absolute!
At Lucky Jewellery, we're committed to creating high-quality jewelry at affordable prices. Each piece is waterproof, sweat-resistant, hypoallergenic, non-fading , and safe to wear with cosmetics.
Our jewelry is specially designed to be worn every day — you never have to take it off.
How well does your jewelry resist discoloration?
Our entire jewelry collection is crafted from high-quality stainless steel and finished with 18K gold using Physical Vapor Deposition (PVD) plating . This modern coating technique is up to ten times thicker than traditional gold plating, uses an environmentally friendly vacuum process , and creates an exceptionally durable and long-lasting finish .
How do returns or exchanges work?
You can return or exchange your jewelry within 30 days , as long as it's unworn and in its original packaging. ✨ Simply contact our customer service team to get started — we're happy to help! 💌
Are the jewelry water resistant?
Yes! Our jewelry is completely water-resistant and won't fade. So you can wear it while showering or washing your hands without worry. Thanks to the high-quality materials, your jewelry will stay beautiful for years to come.
Find answers to our most frequently asked questions.
Product information
What materials are your jewelry made of?
Our jewelry is crafted from high-quality stainless steel and finished with a durable 18K gold plating . It's hypoallergenic , tarnish-resistant , and designed to maintain its beauty for years to come.
Are your jewelry water resistant?
Yes, all Lucky Jewellery jewelry is 100% waterproof . You can wear it without worry while showering, swimming, or washing your hands.
Does the gold color lose its shine over time?
No, thanks to our advanced coating techniques and high-quality materials, our jewelry retains its golden sheen for years, even with daily wear.
Are your jewelry safe for sensitive skin?
Absolutely. Our collections are made from hypoallergenic materials and contain no nickel or other harmful metals, making them safe for all skin types.
How should I care for my jewelry?
Although our jewelry is made to last, we recommend storing it in a dry place and avoiding contact with harsh chemicals. We also recommend polishing it occasionally with a soft cloth to keep it looking like new.
Our detailed sizing chart will help you choose the perfect fit for your jewelry. Whether it's bracelets, rings, or other accessories, with our sizing information, you can be sure your jewelry will fit perfectly. Simply measure the circumference of your wrist or finger and compare it to the measurements provided. Please note that not all jewelry has sizing options. Some styles are available as one-size-fits-all or are adjustable.
Great quality items for anyone looking for new trends. Customer service was incredibly understanding when I ordered to the wrong address and helped me replace it. Thanks, Lucky Jewellery!
Sofia R. The Hague, Netherlands.